Support

Contact Us

Email us at support@susurelf.com — this is the fastest way to reach our team. Please include the email address associated with your SusurElf account so we can locate it quickly.

We aim to respond within 1–2 business days. For urgent billing or account issues, mention “urgent” in the subject line.

Frequently Asked Questions

How do I delete my account?
Open the extension side panel → Settings → Delete account, or in the macOS host app: Settings → Account → Delete Account. Type DELETE to confirm. Deletion anonymizes your personal data immediately. An active App Store subscription does not block deletion and is not cancelled by deletion — manage it in System Settings.

How do I cancel my subscription?
Chrome extension (Web) purchases: use the cancellation link in your Paddle receipt email. Mac App Store purchases: System Settings → Apple ID → Subscriptions. You keep Pro access until the end of the current billing period.

Why did my credits run out?
Credits are consumed by AI requests (chat and the 5 actions). Check your usage in the side panel. Free trial credits (150 points, 14-day window) are granted on first sign-in in production, subject to anti-fraud limits; development builds grant them on every login.

Do I have to buy again on a second computer?
No. Credits live on your SusurElf account. Sign in with the same Google account, or Sign in with Apple using the same Apple ID, on every computer — home and office share one balance. If the two Macs use different Apple IDs, use the same Google on both. You do not pay twice.

The extension stopped working on a page.
Refresh the page, then re-trigger the action. Make sure you are logged in and the side panel is open. If it persists, send us the page URL and the exact action you used.

Where can I read the legal documents?
Terms of Service · Privacy Policy · Refund Policy