Refund Policy

This Refund Policy applies to paid subscriptions and one-time purchases for SusurElf (“the Service”), operated by Courage Creates Pinnacle Technology Co., Ltd. Purchases made through our website are processed by Paddle.com Market Limited (“Paddle”), which acts as our Merchant of Record.

1. 14-Day Refund Window

You may request a refund within 14 days of a purchase — this applies to both subscriptions and one-time reports. Subscription refunds are prorated based on the unused portion of the current billing cycle’s credit allowance: credits already consumed are not refundable. One-time report refunds are issued in full, and your access to the refunded report is revoked. To request a refund, please visit Paddle’s buyer support at paddle.net, or use the “View receipt” / “Manage subscription” link in your Paddle confirmation email. Requests are reviewed promptly; nothing in this policy limits your statutory rights.

2. How Refunds Are Processed

Refunds are processed by Paddle, our Merchant of Record, in accordance with Paddle’s refund policy and applicable consumer law. Nothing in this policy limits your statutory rights. Where applicable law grants you a withdrawal or refund right, the highest level of protection required by law applies.

3. After the 14-Day Window

After the 14-day window, purchases are generally non-refundable, except where a longer period or a refund is required by applicable law, or where the product is faulty, not as described, or not fit for purpose.

4. One-Time Purchases (Reflect Reports)

One-time purchases — such as written reports on susurelf.com/reflect — are digital products delivered immediately. The same 14-day refund window above applies. When a one-time purchase is refunded, your access to that purchase is revoked.

5. Crystals (Usage Allowance)

“Crystals” are how we meter the monthly usage allowance included with your Reflect plan — they are included with a subscription, are not sold separately, have no cash value, and cannot be withdrawn, transferred, or exchanged. Your allowance refreshes with each billing cycle: when your subscription renews, a new monthly allowance replaces the old one, and unused crystals don’t carry over. One-time purchases are paid for directly and do not use crystals.

6. Apple App Store Purchases

Subscriptions purchased through the Apple App Store are governed by Apple’s refund policy. Please request refunds for App Store purchases through Apple.

7. Cancellations

You may cancel your subscription at any time. Cancellation stops future billing; you will retain access until the end of your current billing period. Cancellation alone does not entitle you to a refund outside the refund window above.

8. Contact Us

For billing or refund questions, please contact support@susurelf.com.