Support for Chrome & Microsoft Edge

Last updated: August 26, 2026

Help with your Google account, Paddle billing, credits, and the SusurElf browser extension.

Contact Us

Email support@susurelf.com. Please include the Google email address connected to your SusurElf account, whether you use Google Chrome or Microsoft Edge, your extension version, and a short description of the problem.

We aim to respond within 1–2 business days. For billing or account access problems, include “billing” or “account” in the subject line. Do not email passwords, full card numbers, or other sensitive credentials.

Chrome & Microsoft Edge Account

How do I sign in?
Open the SusurElf side panel and choose Google sign-in. Use the same Google account in Chrome and Microsoft Edge to access the same SusurElf account and credit balance.

How do I delete my account?
Open the extension side panel → Settings → Delete account, then follow the confirmation prompt. Account deletion removes or anonymizes associated personal data. It does not automatically cancel a Paddle subscription.

Paddle Billing

Where do I buy a paid plan?
Starter, Plus, and Pro are monthly plans purchased on the SusurElf website through Paddle, our Merchant of Record. Microsoft does not process these subscription payments.

How do I update payment details or cancel?
Use “Manage subscription” or “View receipt” in your Paddle receipt email. Cancellation stops future renewal, and access normally continues until the end of the current billing period.

How do I request a refund?
Follow the steps in our Refund Policy or visit Paddle buyer support. Include the transaction reference from your Paddle receipt.

Credits

Why did my credits run out?
Chat and the five extension actions consume credits based on actual use. Longer content, some features, and some models can use more credits. The side panel shows your current balance.

When do credits reset?
Paid plan credits reset at the start of each monthly Paddle billing cycle and do not carry over. Free trial credits are one-time and expire at the end of the stated trial window.

Troubleshooting

The extension stopped working on a page.
Refresh the page, reopen the side panel, and try the action again. Confirm that you are signed in and that the extension is enabled for the site. If the problem continues, send the page URL, browser name, extension version, and the exact action that failed to support.