Refund Policy for Chrome & Microsoft Edge

Last updated: August 26, 2026

This Refund Policy applies to SusurElf Starter, Plus, and Pro subscriptions used with Google Chrome or Microsoft Edge and purchased on the SusurElf website. The Service is operated by Courage Creates Pinnacle Technology Co., Ltd. Paddle.com Market Limited (“Paddle”) processes these payments as our Merchant of Record.

1. 14-Day Refund Window

You may request a refund within 14 days of your initial purchase. Visit Paddle buyer support or use the “View receipt” or “Manage subscription” link in your Paddle confirmation email. Include the transaction reference from the receipt.

2. How Refunds Are Processed

Paddle reviews and processes website purchase refunds under its policies and applicable consumer law. Nothing in this policy limits consumer rights that cannot lawfully be waived. Approved refunds are returned through the original payment method where possible.

3. Requests After 14 Days

After the 14-day window, payments are generally non-refundable except where applicable law requires a longer period or where the Service is faulty, not as described, or not fit for purpose. Paddle may ask for information needed to evaluate the request.

4. Microsoft Edge Purchases

SusurElf does not use Microsoft in-app purchases. Installing or using the extension through Microsoft Edge Add-ons does not make Microsoft the seller of your subscription. Paid plans are purchased on the SusurElf website and billed by Paddle.

5. Cancellations

You can cancel a monthly subscription at any time through the management link in your Paddle receipt email. Cancellation stops future renewal, and you normally keep paid access until the end of the current billing period. Cancellation does not automatically create a refund outside the rules above.

6. Account Deletion

Deleting your SusurElf account in the extension side panel does not automatically cancel Paddle billing or create a refund. Cancel the subscription through Paddle before deleting the account if you want to stop future renewal.

7. Contact and Related Policies

For help locating a Paddle receipt or resolving a subscription issue, contact support@susurelf.com.